Ask a Question

Track an order

Search for an answer

Select a question

• Ordering Basics
• How do I place an order with Fishpond.com?
• How does an e-Gift work?
• What payment methods can I use?
• What is Quote Me?
• What does 'Quantity Available' mean?
• What do the different product statuses mean?
• What is the wishlist for?
• Why can't my order be delivered to a PO Box?
• Learn about Fishpond's Image Search
• What is Group Buy?
• How do I change the quantity of an item in my shopping cart?
• What is an Unreliable Supplier Product?
• How do I delete an item from my shopping cart?
• What does 'Order Delayed Staff Checking' mean?
• Product Information
• What is an Unreliable Supplier Product?
• What region are your DVDs?
• I am an author/publisher, how can I add my book to your site?
• How does "Ask a Question" work
• What is an UltraViolet movie?
• I can't find the book that I am looking for in your catalogue.
• What does "Currently Unavailable New" mean?
• How does an e-Gift work?
• Can I order a book that says out of print?
• Do you have a product in stock?
• I am an author/artist/publisher, how can I add information/images about my product?
• How can I play DVDs from other regions?
• I would like to reproduce material from a book, who should I contact?
• Can you give me more information about a product in your catalogue?
• Payment and Pricing
• Is it safe to give out my credit card details online?
• Why is there a surcharge if I pay by Paypal?
• Why does the same book have a different price?
• What is your Pre-order Price Guarantee?
• What are your PayPal payment details?
• Do you offer student discounts?
• Do you match the price of a competitor's product?
• I have a voucher code, how do I use it?
• Can I email Fishpond My Credit Card details?
• Can I have a discount if I order in bulk?
• How does your site calculate sales tax?
• What is the PayPal payment method?
• Can you send me a tax invoice?
• Can I use A debit Card?
• When will my credit card be charged?
• What payment methods can I use?
• Shipping and Delivery
• What are your shipping rates?
• Can I use a PO Box for delivery?
• Will items with different shipping times be sent separately?
• Can I pick up my order?
• How do I change my delivery address?
• I received a shipped notification by email. When should I expect my order to arrive?
• Where's my order?
• Changing Orders
• How do I add another product to my order?
• How do I change my payment method?
• How do I change my delivery address?
• How do I cancel a product from my order?
• Refunds and Returns
• What is a Restocking Fee?
• My book contains a mis-print, what should I do?
• The hardcover book I received appears to have poorly cut page edges, should I return it?
• My order was damaged in transit, can I return it for a replacement?
• Can I return an item I purchased on Fishpond.com?
• I've completed the returns form. When will I receive my refund?
• My order has been cancelled. Where's my refund?
• My Account
• Captcha Instructions
• How do I log out from My Account?
• I forgot my password
• How can I change my password?
• How do I change my email address or my account name?
• I am not receiving any emails from Fishpond.com
• About My Account
• How do I subscribe/un-subscribe from Fishpond emails?
• Earning Cash Rewards
• Learn about Cash Rewards
• About Fishpond.co.th
• Gifts
• If I send a gift, will they see the price?
• SmartSell
• What does the SmartSell logo on some product pages mean?